FAQs

Frequently Asked Questions

What are your opening hours?

We’re open from 8am to 6pm, Monday to Friday.

The Dentist is open every first Saturday of the month book online or call 92333399

What if I have a medical emergency?

If you have an emergency, please call 000 or go to your nearest hospital.

How do I book an appointment?

Just call our friendly reception team on (02) 9233 3399 and we’ll be happy to help you. You can also contact us here or book an appointment online.

Do you offer early morning or evening appointments?

Yes, we offer appointments from 8am to 6 pm, Monday to Friday. These appointments must be arranged with our reception team 02 9233 3393.

What should I do if I’m running late?

Please call us on 02 9233 3399 to inform us of any delays. If you arrive late we cannot always guarantee we’ll be able to see you (as you’ll delay other patients). If we are unable to see you, we will either offer a later appointment or advise you to rebook 02 9233 3399.

Do you run any special promotions?

Yes, we run seasonal allied and cosmetic health promotions offering services at reduced rates. Speak to our reception team for more details.

Do you accept rebates from private health funds?

Yes. We use HICAPS automated claiming system so that you can claim your rebate on the spot from most health funds. However, occasionally you may be asked to submit your health fund claim online, by mail or in person. 

Please note:

  • We do not take responsibility for your health fund rebates and any issues must be taken up directly with your health fund.
  • Private health funds do not generally cover GP visits. They may cover allied health visits but this depends on the fund and your cover.
  • If you are an overseas visitor with travel or student insurance such as OSHC cover, please be advised that you will need to pay the total amount upfront and claim directly from your insurance. Please request an itemized receipt at the time of your payment.

What forms of payment do you accept?

You’ll find all the information about payment and charges on our Billing and Payment Options page.

What contact details do you need from me?

Every time you visit we’ll ask if your contact information is up to date (along with your Medicare details). This ensures our records are accurate and we can contact you if there are any problems with your appointment.

What are your opening hours?

We’re open from 8am to 6pm, Monday to Friday.

And The Dentist is open the first Saturday of the month book online or call 92333399

What if I have a medical emergency?

If you have an emergency, please call 000 or go to your nearest hospital.

How do I book an appointment?

Just call our friendly reception team on (02) 9233 3399 and we’ll be happy to help you. You can also contact us here or book an appointment online.

Do you offer early morning or evening appointments?

Yes, we offer appointments from 8am to 6 pm, Monday to Friday. These appointments must be arranged with our reception team 02 9233 3393.

What should I do if I’m running late?

Please call us on 02 9233 3399 to inform us of any delays. If you arrive late we cannot always guarantee we’ll be able to see you (as you’ll delay other patients). If we are unable to see you, we will either offer a later appointment or advise you to rebook 02 9233 3399.

Do you run any special promotions?

Yes, we run seasonal allied and cosmetic health promotions offering services at reduced rates. Speak to our reception team for more details.

Do you accept rebates from private health funds?

Yes. We use HICAPS automated claiming system so that you can claim your rebate on the spot from most health funds. However, occasionally you may be asked to submit your health fund claim online, by mail or in person. 

Please note:

  • We do not take responsibility for your health fund rebates and any issues must be taken up directly with your health fund.
  • Private health funds do not generally cover GP visits. They may cover allied health visits but this depends on the fund and your cover.
  • If you are an overseas visitor with travel or student insurance such as OSHC cover, please be advised that you will need to pay the total amount upfront and claim directly from your insurance. Please request an itemized receipt at the time of your payment.

What forms of payment do you accept?

You’ll find all the information about payment and charges on our Billing and Payment Options page.

What contact details do you need from me?

Every time you visit we’ll ask if your contact information is up to date (along with your Medicare details). This ensures our records are accurate and we can contact you if there are any problems with your appointment.

Do you accept walk-in patients?

Yes. If you arrive without an appointment you’ll be advised when the next free appointment is and how long you’ll have to wait.

Do you offer home visits?

Yes, by special arrangement. Please speak to our reception staff.

Can I choose a male or female doctor?

Yes, we have both male and female GPs available so if you have a preference please let us know and we’ll do our best to book you an appointment with the doctor of your choice.

Will you send me an appointment reminder?

Yes we do send SMS reminders for GP appointments. (This SMS function must be activated by the patient.)

New patients will receive a courtesy confirmation call on the morning of their appointment.

We also aim to send you a notification (via SMS or post or email or phone call) if you require any recall or follow-up appointment (for example, with blood works or pap smears).

How do I cancel my appointment?

If you’re unable to make your appointment or would like to reschedule, please give us as much notice as possible 02 9233 3399.

Is there a cancellation fee?

Yes. Canceling your appointment within 12 hours of the actual booking will attract a full appointment fee (unless we’re able to fill the slot with another patient). We’ll send you an invoice for the missed appointment fee.

Is your practice child-friendly?

Absolutely; not only are our doctors friendly and approachable but also we work hard to make our environment warm and enjoyable for children, with books and toys available in reception.

How secure is my medical record?

Your medical record is treated as a confidential document. It’s the policy of this practice to maintain the security of personal health information at all times and to ensure your information is only available to authorised members of staff.

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Office Location & Hours

Level 1, 70 Pitt Street,
Sydney NSW 2000

Monday-Friday 8am-6pm
Saturdays 8am-2pm Dentist
Public Holidays Closed