Please call us on 02 9233 3399 to inform us of any delays. If you arrive late we cannot always guarantee we’ll be able to see you (as you’ll delay other patients). If we are unable to see you, we will either offer a later appointment or advise you to rebook.

Every time you visit we’ll ask if your contact information is up to date (along with your Medicare details). This ensures our records are accurate and we can contact you if there are any problems with your appointment.

Yes. If you arrive without an appointment you’ll be advised when the next free appointment is and how long you’ll have to wait.

Yes we do send SMS reminders for GP appointments. (This SMS function must be activated by the patient.)

New patients will receive a courtesy confirmation call on the morning of their appointment.

We also aim to send you a notification (via SMS or post or email or phone call) if you require any recall or follow-up appointment (for example, with blood works or pap smears).

If you’re unable to make your appointment or would like to reschedule, please give us as much notice as possible 02 9233 3399.

No, but if you cancel less than 12 hours before your appointment you may have to pay one. In this instance our reception team will do everything they can to help and work to find another patient to take your slot. Then, providing the appointment can be filled, you will not be charged.